These Terms and conditions constitute an agreement between you and Polish My Smile. Please read them carefully before using the website. By buying any of our packages and by using the website in any way, you are confirming either for yourself or on behalf of your party that you have read and understood these terms and conditions and have agreed to be bound by them.

What the price of a hospitality package includes

The price of your travel arrangements includes:

– Where specifically detailed, transportation between the Krakow airport and your accommodation.
– Where specifically detailed, dental services as shown.
– Where specifically detailed, tours and excursions as shown.
– Where specifically detailed, care of representative.
– Where specifically detailed, other services as shown.

Our clients make their own flight and travel arrangements, however Polish My Smile may assist you with the booking of hotels, apartments, transfers, sightseeing etc., but you will be solely responsible for settling all and any costs arising directly with the service provider/operator. When you book your travel arrangements through external links on our website, your contract for these travel provisions will be with the relevant tour operator, airline, hotelier, etc., and will be subject to their terms and conditions, and Polish My Smile will have no contractual liability to you for the provision of such travel arrangements. We can only guarantee that you will receive these dental treatments which have been confirmed by us. ?Access to wide variety of dental treatments? listed in our brochure is subject to state of your dental health and dentist’s availability.
It is your sole responsibility to disclose certain personal information, like your personal data, travel plans or health records. You must inform us at least 14 days before commencement of your visit in Krakow, of your flight time and its number and your accommodation in Krakow. This information is necessary to perform the services you ordered with us.

What the price excludes

The price of your travel arrangements excludes:

– Flights.
– Individual travel insurance.
– Car hire.
– Costs of medical or cosmetic services, except those specified as included.
– Optional excursions, except those specified as included.
– Passport fees and visa fees (where applicable).
– All items of a personal nature, such as laundry, telephone calls, etc.

Dental services

All dental services are provided by specified clinics which take full responsibility for any treatment performed and its consequences. Polish My Smile is not responsible for any loss or damage to the customer resulting from the performance of any of these services. The contract for any medical service and all dental work undertaken will be directly between you and the dental clinic. We are not liable for the work of the surgeon or any of the staff engaged at the clinic. The contract between you and Polish My Smile will be for arrangement services and other travel services specified in brochures, and it exists on the issue of a confirmation receipt.

All medical prices presented by Polish My Smile are estimates only: patients will be quoted exact prices of their own treatment plan (which may be higher or lower according to individual requirements) at the clinic. Treatment time and prices vary for individuals and can only be confirmed after seeing our dentist.

Your dentist will need to assess your teeth to make sure that you are suitable for the treatment. Our dental clinic has the right to stop dental treatment at any time without any obligation for compensation if you are not mentally or medically fit for the suggested treatment or if your payment obligations are not met. We do not accept any responsibility in the unlikely event that the surgeon feels that you are not fit enough to undergo surgery.

The Customer shall consult with Polish My Smile regarding arrival and departure dates before making a reservation as every visit to dental clinic needs to be planned in advance.

The Customer shall provide the results of medical examinations (tooth X-ray etc.) performed at the recommendation of Polish My Smile. In the event such medical data is not provided, is incomplete, or is provided after the specified deadline, the responsibility and consequences resulting shall be with the Customer.

Your dental clinic will give you aftercare instructions and terms of their medical guarantee. Should you not follow these and there is loss or damage arising from your lack of care we are not responsible.

The Customer is obliged to abide by scheduled dental appointments.

An X ray Panoramic picture is free of charge, only for persons who booked our hospitality package.

Passport, Visa and Health Requirements

It is your responsibility to be aware of your passport, Visa and immigration requirements. If you do not obtain a visa where this is required or your passport or any other travel documentation is not in order and you are unable to travel as a result, no deposit will be refunded. Furthermore, we will not accept any responsibility or refund any money in cases where you are unable to travel because of an invalid or mislaid visa or passport. Non-EU citizens can also check with their embassy or consulate to obtain details of the relevant requirements.


Polish My Smile does not sell air tickets or packages including flights, however, we will help our customers in searching for the best flight fares.


If you cancel your booking for any of our packages, no deposit will be refunded.

Transfers of Bookings

You can not transfer your confirmed bookings to another person.

Your Responsibilities

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the relevant supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If, in our reasonable opinion or in the reasonable opinion of any supplier or any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we and/or the relevant supplier are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. Neither we nor any supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and neither we nor any suppliers will pay any expenses or costs incurred as a result of the termination.

In order to take part in dental treatments you must be in sound health. You must also advise us prior to travel of any disability, medical or behavioral problems experienced by any member of your party (including yourself) which may affect that particular person or any other guests on the holiday. Please note that in some instances, a minimal tourism tax will be applicable and payable on arrival. It is your responsibility to pay these taxes if requested at your destination.